Privacy Policy

Prompt Care Mobile ("we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.promptcaremobile.com or use our mobile urgent care services in South Florida.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, home address, date of birth, and insurance information that you provide when booking a visit or contacting us through our website.
• Health Information: Medical history, symptoms, diagnoses, treatment records, and other protected health information (PHI) collected during the course of providing medical care.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.

How We Use Your Information

• To provide, maintain, and improve our mobile urgent care services.
• To schedule appointments and communicate with you about your care.
• To process payments and manage billing.
• To send appointment confirmations, reminders, and follow-up communications.
• To respond to your inquiries and provide customer support.
• To comply with legal obligations and regulatory requirements.
• To analyze website usage and improve our online experience.

HIPAA Compliance

As a healthcare provider, Prompt Care Mobile is subject to the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) that we collect is handled in accordance with HIPAA regulations. We maintain administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your health information. Our providers, including Dr. Stacey Feinstein, DO, and all staff members are trained on HIPAA requirements. A separate Notice of Privacy Practices, which describes your rights regarding your health information, is provided to patients at the time of service.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly, such as maintaining your session when filling out a booking form.
• Analytics Cookies: Help us understand how visitors use our website so we can improve its performance and content. We may use third-party analytics services for this purpose.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Services

We may use third-party services for website analytics, payment processing, appointment scheduling, and communication. These third parties have access only to the information necessary to perform their functions and are obligated to maintain the confidentiality and security of your data. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit, secure storage systems, and access controls. While we strive to protect your personal and health information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and regulatory retention requirements.
• Opt out of non-essential communications at any time.

For rights related to your protected health information under HIPAA, please refer to our Notice of Privacy Practices or contact us directly.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. Medical services for minors are provided with the consent of a parent or legal guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: